Customer Service

For over half a century Atlanta Thread & Supply's commitment to "Quality, Value and Service" has been the foundation on which our company stands. Without reservation, our first and only consideration is you, our customer. We strive to offer competitive prices, the best selection possible, and timely delivery. Always feel free to contact us with questions or problems. If we don't know the answer, we'll do our very best to find the information you need!

Let our customer service reps help if you have a question, the status of your order, C.O.D. amount, product description or delivery time. Our representatives are here to help and can answer questions while you are on the telephone. Just call-1-800-847-1001. Customer Service hours are 8:15 AM to 5:00 PM EST, Monday through Friday.

For your convenience, our Order Department is open from 8:15 AM to 5:00 PM EST, Monday through Friday to take your order. Just call TOLL FREE NATIONWIDE: 1-800-847-1001. In metro Atlanta call 770-389-9115.

To order by FAX, simply fill out the order form and use our 24 hour TOLL FREE FAX number 1-800-298-0403

This is our promise to you. Place an order with us before 2 PM (EST) and all your in stock selections will be shipped that very same day.

Unless otherwise requested, most orders are sent by United Parcel Service. Machinery will be sent by the lowest price possible on Common Carrier F.O.B. Atlanta or factory. RATE CHART DOES NOT APPLY TO TRUCK SHIPMENTS. Please call for exact shipping charges on Machinery, Hangers, Poly Bags, Weights, Drapery Rods, Linings, Large Cutting Mats, and Metal Racks.

Shipping and Handling Charges

in the Continental U.S.

ORDER AMOUNT
$10.00 to $50.00
$50.01 to $100.00
$100.01 to $150.00
$150.01 and more

PAY
$6.25
$6.99
$7.95
$9.50

All items are covered by our 100% Satisfaction Guarantee If you are not satisfied. Call us within thirty (30) days of your delivery date and we will refund your money, exchange or issue you a credit, whichever you prefer. Items must be new and in saleable condition. This does not cover industrial equipment where the manufacturers warranty applies. Most industrial equipment is non-returnable.

We accept VISA, Mastercard, AMEX, Discover, checks, money orders and accept COD. Please make checks payable to Atlanta Thread & Supply.

Your satisfaction is our primary business. If your order is incomplete or your are not satisfied in any way, call us immediately-we will correct it!

Our prices are fair and competitive and our products are of the highest quality and value available. However, Due to fluctuations in market conditions beyond our control, prices are subject to change without notice. We will always attempt to inform you of any price changes when you place an order. All merchandise will be shipped and invoiced at the lowest prevailing price.